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Open dewi1 Privacy Policy Clearly

dewi1 Privacy Policy explains how we handle the account details behind your DANA, OVO, GoPay and QRIS activity, from phone verification through wallet status checks.

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CONTACT ROUTES

Use Support Chat Center for Privacy

A clear contact path helps when you want to ask what a record means, correct an account detail or question a wallet reference. Open Support Chat Center from the account area and describe the request without sending a password or one-time code. We may ask for account confirmation before discussing personal data, because the same security step protects your login and your payment history. For customers in Yogyakarta and across Indonesia, the policy contact route remains the same wherever access is available under local law.

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Support Chat Center

Use Support Chat Center for questions about collected details, cookie choices, phone verification records or a DANA, OVO, GoPay or QRIS reference. Include the account email or phone detail requested by the form, but never place a password or one-time code in your message.

Account confirmation

We confirm that a request comes from the account holder before sharing personal details or changing a record. The check may relate to your phone verification step and recent account activity, helping us avoid sending wallet or login information to the wrong person.

Receipt questions

If your privacy question concerns a bank transfer, virtual account or QRIS receipt, attach only the reference details needed to locate it. We use that reference to investigate the record while avoiding unnecessary copies of your full banking information.

DATA PRACTICE

Check How dewi1 Handles Your Data

We treat this policy as an operating process, not a page left apart from the account flow.

Account details

We collect details such as your contact information and phone verification result when you open or use an account. These details help us authenticate requests, send account messages and keep the correct person connected to wallet and transaction records.

Cookie controls

Cookies and similar browser records can remember sign-in preferences, security settings and a choice you made on the policy page. You can manage available browser controls, although removing some cookies may require another sign-in or affect account display.

Device security

When you sign in from a mobile browser or desktop, we may record technical signals linked to the session. These signals help us review unusual access and protect your account without treating a device detail as a replacement for your identity check.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained to match a transaction question. We do not need your wallet password for that check, and you should not send wallet credentials through Support Chat Center.

Retention decisions

We keep personal and transaction records for as long as they serve account security, support, dispute handling or a legal requirement. When a record is no longer needed, we remove it, anonymise it or restrict its use according to the applicable process.

Change requests

You can ask us to correct eligible account details, explain a collection purpose or address a permitted removal request. We may need identity confirmation, then we record the request, check retention duties and reply through the account contact route.

Browse Answers About Privacy Policy

These Privacy Policy answers address the questions we expect when you are deciding whether to open an account or when you need help with an existing record. Each answer points back to a practical account step, device path or contact route, so you can prepare the right details before contacting us. If your situation involves Indonesia access or a payment reference, local rules may affect what we can provide.

The dewi1 Privacy Policy covers account details, phone verification, device and session records, cookie choices, support messages and transaction references. It explains why we use each category, how we protect access and how you can ask about correction, retention or another permitted request.

Yes. The policy includes references connected with DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account records. We use those references to match receipts, investigate status questions and protect the account, rather than requesting your wallet password.

We use phone verification to connect account activity and privacy requests to the correct account. It can support login security and identity checks before we disclose or change personal details. We do not ask you to place a one-time code in a support message.

You can send a correction request through Support Chat Center and explain which account detail is inaccurate. We may confirm your identity before making a change, then check whether any record must remain for security, support or a legal requirement.

Retention depends on why the record exists. We keep account, security and payment references while needed for account operation, receipt questions, dispute handling or applicable rules. After that period, we remove, anonymise or restrict the record through our data process.

Contact us through Support Chat Center without sharing your password or one-time code. Tell us the approximate sign-in time and device path, such as mobile browser or desktop. We can review the session record and ask for account confirmation before discussing details.

The policy is written for Indonesian customers, but account access and particular data requests depend on local law. We provide access where local law permits and explain if a legal retention rule or identity check affects the response to your request.

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